·Enrollment can be done online at www.istageacademy.com or at the academy reception. For telephone registration please call 021-50725172

·For popular courses, a non-refundable deposit may be required to secure a place. Such deposit can be used as a deduction of the tuition fee at formal enrollment or

Fee Payment and Late Payment

·Program fees must be paid in full by party B 5 days after this agreement is signed or before the commencement of the program, whichever is the earliest.
· 若乙方在第一堂课开始时仍未全额支付学费,甲方有权利拒绝乙方参与相关课程。
·Party A reserves the right to refuse entry to party B if fees have not been paid on or before the first lesson/activity.
·Party A reserves the right to charge party B a penalty at 0.0005 per day of unpaid fee if an invoice remains unpaid after the commencement of the first class.
·If the program fee is not paid at the commencement of the first session or after the enrollment, the place will be released to other potential students. Party B will be put on waiting list or transferred to other program with vacancy if the program is full, deposit or any other fees paid by Party B will not be refunded.

Course Refunds 

·Refunds for exceptional circumstances are provided subject to providing a written application with supporting documents.
·If party A is not able to provide the program, refunds of the residual amount (total tuition paid by party B – sessions already taken) will be provided to party B. 
·Before the start of the program, refunds for exceptional circumstances such as leaving the city where the program is being delivered, long-term illness/injury, death can be provided upon receipt of valid supporting documents. Service charged at 5% of total tuition fee will be deducted from the refund. The calculation of refund is: total tuition paid by party B – sessions already taken – 5% of service charge
a. 开课后15天(含) 剩余学费-20%*所缴纳学费=退款金额
b. 开课后16-30天内 剩余学费-25%*所缴纳学费=退款金额
c. 开课后31-180天内 剩余学费-35%*所缴纳学费=退款金额
d. 开课后181天及以上不予退款。
·After the start of the program, refunds for exceptional circumstances such as leaving the city where the program is being delivered, long-term illness/injury, death may be provided upon receipt of valid supporting documents. Refunds are calculated as followings:
a. 15 days including the 15th day after the start of the program, residual amount – 20% of total tuition fee paid
b. 16 to 30 days after the start of the program, residual amount – 25% of total tuition fee paid
c. 31 to 180 days after the start of the program, residual amount – 35% of total tuition fee paid
d. 181 days after the start of the program, no refund
·The refund will be done via the original payment method, Party B will be charged with any surcharge happened.
·Party B shall return the original invoice or receipt to claim the refund.
·The refund will be calculated based on the payment that Party B paid at the registration and the residual sessions of the program. Party B agrees to give up the right of any extra free sessions/program offered by Party A at the registration if the refund happens.

Register & Attendance

·A register for each class is maintained by the teacher and records student attendance for the purposes of health and safety and security.
·All students must be registered for the classes they attend. Any unregistered students will not be able to participate in the class. 
·If a class is cancelled due to the sickness of the teacher, a health epidemic or any other unforeseen event, the Academy will endeavor to either: a) provide a suitable substitute teacher for that class; or b) reschedule the class. This may be on a different day or different time or both from when the class was originally scheduled, and might invoke an extension to the term time dates. No refund will be given in this case.
·上述原因以外,如甲方无法及时提供代课老师或重新安排课程的,甲方会向乙方提供课时凭证(Credit Note)。
If Party A is unable to provide a suitable substitute teacher or reschedule a class, a credit note will be supplied for use towards any existing classes already paid. Please note that due to the nature of the social activity within group courses, these generally cannot be offered a reschedule and can only be offered substitution or credit note.

Classes Missed

·For any private program, Party B is required to inform Party A no later than 8 hours before the class starts if the student will be absent, or the fee will be otherwise charged and a make-up class will be unable to be provided at a later date. Class extension is allowed once for registration with 10 sessions, twice for registration with 20 sessions and so on. Any remaining sessions after the expiry date will become invalid.
·按学期/学年收费的课程,不提供请假和补课机会。如因生病的原因不能出席课程,请提供医院开具的有效病假证明,甲方将根据医院病假证明提供课时凭证(Credit Note),一个学期内限二次,该课时凭证仅适用于抵扣下一学期的相同课程。若下一学期内甲方取消该课程,乙方的课时凭证可用于其他团体类课程,按次抵扣。课时凭证不可作为现金使用,若发生退款不计入退费金额内。
·No make-up class is to be arranged for the academic year/term base program. In case of illness, up to two class credit notes will be provided upon a valid doctor note, such credit note can only be used for the same program in the following term. If such program is canceled by party A in the following term, the credit note can be used to other available group program. Credit note can not be cashed and is nonrefundable.
·For short-term courses such as summer camps and winter camps, no credit note or make-up class will be offered.


·Party A offers examinations with the following examination boards: Trinity College London; The Associated Board of the Royal Schools of Music (ABRSM). Students will only be entered for examinations when they have reached the required standard and at the discretion of the teacher.
·Party B will receive an examination entry form to be signed and completed by their parent/guardian. Once entered, the examination fee (separate to course fees) must be paid in full by the date specified on the form. Any late payments will incur an extra charge, assuming the examination board in question will accept a late entry. No refund will be provided if the registration fails due to late entry.
·Party B who misses 2 or more consecutive classes after being entered for an examination will be withdrawn from the examination session. No reimbursement will be given, unless a valid Doctors note is provided. Reimbursement due to medical reasons will be given at the particular examination boards discretion and guidelines.
·Party A reserves the right to withdraw Party B from an examination at any point due to misconduct.

Dress Code and Uniform

·Party B should dress appropriately for their classes, with hair tied back neatly if required. Jewelry must not be worn for any group classes, unless specified as part of a costume. 
·Party B may be required to purchase a specific uniform or other program related materials. This will be clearly highlighted before the commencement of the program.

Safety and Code of Conduct

·Party B under the age of 11 should be accompanied to the Academy by a parent/guardian or responsible adult. Adults with students under the age of 5 are advised to remain in or within close proximity to the Academy and enjoy the waiting areas until the class is finished.
·Party B are expected to conduct themselves appropriately throughout the building.
·A Code of Conduct will be issued to students and parents/guardians. Failure to observe the Code of Conduct may result in students being asked to leave. Party A reserves the right to refuse any student prior to or after enrollment. No refund will be given if the Code of Conduct has been invoked.
·It is the parent/guardians duty to inform Party A, in writing, of any special circumstance or adjustment for a student – severe peanut allergy, asthma medication etc.

Classroom requirements

·Party B may not bring food into class, but may have a water bottle with them for hydration (no glass or cans please).
·Please ensure that all students have been to the toilet or changed before class, to avoid any disruption to learning.

Student Equipment

·Party B and legal guardians are responsible for taking care of all course-related work/resources and personal belongings. Please make sure all student equipment/personal belongings are taken home - particularly at the end of term.
·Any items left at the Academy are done so at the owner’s risk and the Academy cannot be held responsible for any loss/theft/damage.
·Please note that Party A reserves the right to dispose of any left items that are not claimed after 3 weeks.

Right reserved by Party A

·Some programs have minimum students number requirement. In case the program that the student has enrolled fails to meet the minimum number before the start of the program, party B may choose a same program at different time slot or a full tuition fee refund (please refer to the refund policy)
·The Academy does not operate on Public Holidays. Should a lesson fall on this date, Party A will endeavour to reschedule to a later date, such noticed will be announced on our website or Wechat in advance.
·Party A reserves the right to alter the advertised program and faculty without prior notice.
·Party A reserves the right to replace the current tutors with others of similar background and professional qualifications .
·Party A reserves the right to change these terms and conditions at any time and provide all students with the updated copy as soon as it is finalized and sent to print.


·In some instances, physical contact may be necessary by members of the teaching faculty. This is to ensure safe practice and correct technique. This includes physical contact between other students, for example holding hands. If you have any concerns regarding this matter, please contact the Academy.
·Due to the program arrangement, Party A is not eligible to accept any special needs students.

Data Protection and Privacy Policy

·Any personal information collected by Party A will be kept strictly confidential and will not be disclosed to the public .
·Please ensure Party A receives any changes to Party B’s registration details in writing. All details will be held in strict confidentiality and be passed to outside parties, apart from examination boards.
·The examination boards hold information about Party B who is participating in syllabus examinations. This information includes the name and age of the participating students, any past examination successes and may also include the contact details provided by Party B.

Copyright & Parents

·For the benefit of the students’ learning, we ask that parents/guardians do not usually watch classes. Parents/guardians are invited to view classes on open class, which is generally held once a term, and other regular performance opportunities are provided. Party A reserves the right to cancel open class.
·While parents may use their personal electronic devices to record their children, Party A urges parents to be aware that any video recordings or photography they make must feature/focus on their child only. Recording is for personal use only.
·Recording devices must not distract teachers and children, must not interrupt the class and may not be used for commercial gain. Party A reserves the right to take any further legal action against unauthorized, misusage of relevant media content.

Copyright & iStage Academy
iStage Academy版权须知

·Please inform us in writing if you do not wish Party A to use photography/video recordings of your child for any Party A’s future public events. This may include, but is not limited to; onsite/offsite public performances and promotional display and distribution.
·Party A reserves the right to retain and use any photography/video recordings within the venue and at any off-site outdoor events, funded or organized by us.


·Current students at the Academy have priority for continuous enrollment.
·Party A asks that registration and payment of the tuition fees be completed 6 weeks in advance before commencement of the following term, otherwise Party A will assume Party B is no longer active, and the place in the class will be allocated to another student.

Dispute Resolution

·The Parties will attempt to settle all disputes arising under or in connection with this contract through consultation and negotiation in good faith and in a spirit of mutual cooperation. If such consultation and negotiation fail, the concerning party may bring a lawsuit in a People's Court where Party A is located in accordance with the applicable law.
·The agreement is in Chinese and English respectively, if they have differences, the Chinese language version shall prevail.